Researching & Designing Enjoyable Experiences
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App Marketplace
Hundreds of users visited integrations; few installed. This project dug into that gap and redesigned the marketplace journey around discovery, clarity, and adoption.
User Management
Simplifying people management for runbook users — from interview insights to permission-aware flows — so planning is faster and support across clients is stronger.
Snippets
From user interviews and persona mapping to a snippets system that removes runbook blank-page anxiety and keeps critical work inside Cutover.